Frequently Asked Questions

Simply check our supported devices page to find a list of phones that work with eSIM technology.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

The eSIM is a digital SIM card that enables you to set up a mobile plan with your provider without requiring a physical nano-SIM card.

Activating your eSIM is a straightforward process involving three steps: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code with your device.

While a physical SIM card is a tiny chip you place in your phone, the eSIM is a digital alternative that lets you initiate a mobile plan with your provider without using a physical nano-SIM card.